The Property Ombudsman comments on the Government’s plans for rogue letting and managing agents

Gerry Fitzjohn, Chairman of The Property Ombudsman board comments on the Government’s announcement to introduce stronger protections against rogue letting and managing agents:

“This is incredibly welcome news to protect tenants and leaseholders from a small minority of rogue agents. Tenants have little choice over which agent they deal with as they often choose a property first and then have to use the agent which is managing it. These reforms however, will create a level playing field for consumers who will finally be able to expect a consistent level of service and knowledge, regardless of which agent they choose. This will also help consumers feel more empowered to raise concerns if necessary.

“We also welcome the news that civil penalties will be introduced for those that fail to comply with Client Money Protection. The requirement to share data across providers, redress schemes and local authorities to ensure compliance will help with enforcement and protect consumers.”


Kindly shared by The Property Ombudsman