Minerva – meeting today’s challenges through digital client onboarding

Launched in Autumn 2019 the latest software solution from the team at Law Firm Services is Minerva, a client portal for law firms.

Developed in conjunction with a range of leading law firms, Minerva has been designed to reduce the cost and massively speed up the time to onboard clients.  Despite the pandemic firms have been signing up to Minerva on a weekly basis as the move to a digital future gathers pace.

Consumers today expect and demand slick digital processes when dealing with any transaction. Minerva will bring law firms to the forefront of this revolution at a time when online communication and social distancing have never been more important.

Minerva can help onboard clients in all areas of the law, replacing the need to use traditional methods of communication such as post and email. This drives down costs at a time where firms need a laser like focus on efficiency and productivity.

A key driver in its development was for Minerva to be the go-to centralised cloud-based platform to help law firms improve the consumer/client journey. The team at Minerva are passionate about the capabilities of the system.

Richard Mathias, Sales Director, said:

“Having been in the industry for almost two decades, technology has made some inroads in improving the legal experience, but the focus is still not centred enough on the consumer. By starting with the needs of the consumer, you improve your own processes, reducing cost and risk along with complying with AML and KYC regulations. I am proud to say that Minerva does just that providing a brilliant experience for both client and firm.”

A notable benefit of Minerva is its inclusivity; from sole practitioner to multi-disciplinary no matter the size of a firm, the whole market is catered for and has access to the platform:
  • Quote tracker – user friendly quote generator that allows quotes, reports and client instructions all accessed through the secure inline platform.
  • Safe simple digital ID verification working with real-time facial identity recognition.
  • Key client forms to be completed at no cost to you by your client from their device.
  • Company branded – security is strengthened through two-factor authentication.
  • Secure document storage – peace of mind for your clients. Their important documents securely stored online.
  • API Integration – integrate Minerva with your case management system for total governance all in one place.
With lots of law firms already enjoying what Minerva can provide, Stacey Ashe, Partner at Birchall Blackburn Law, says:

“Using Minerva has revolutionised the way we on board clients. No longer are we waiting for clients to complete hard copy forms or to submit certified copies of ID. This is enabling clients to instruct us within the same day in some cases; a process which could previously have taken days and even weeks to complete. This is the sort of technology clients are coming to expect of any service provider and it has really delivered in terms of customer satisfaction.”

Using Minerva, clients have complete access to relevant documents in relation to their matter ensuring greater transparency throughout their relationship with their law firm and solicitor/fee earner. The result? A secure portal that enhances your firms’ due diligence and matter file processes. Leaving you with an increase in trust and overall client satisfaction improved.

Upcoming Seminar Series

Excited to share their knowledge, the team from Law Firm Services who are behind the Minerva technology, are launching a series of seminars, kindly sponsored by Groundsure.

Taking place on Wednesday 1st July at 10.00am, the first seminar will explore how technology can remove the barriers to onboarding clients securely an efficiently. Click here to register.

 

Kindly shared by Law Firm Services