Legal Ombudsman welcomes new Chief Ombudsman

The Legal Ombudsman has today welcomed its new Chief Ombudsman Rebecca Marsh into the role, having moved from the Parliamentary and Health Service Ombudsman (PHSO), where she was Deputy Ombudsman and Executive Director of Operations and Investigations.

Wanda Goldwag, Chair of the Office for Legal Complaints (OLC), said:

“I am thrilled to have someone with Rebecca’s expertise in complaint-handling and ombudsman services on board at the Legal Ombudsman.”

Prior to joining the PHSO, Rebecca spent 10 years as a Commissioner at the Independent Police Complaints Commission (IPCC).

During her time at PHSO, she led a significant change programme in the way the Ombudsman works, with a core focus on service improvement and effective delivery. While as a Commissioner at the IPCC, Rebecca handled many complex investigations and cases.

Chief Legal Ombudsman Rebecca Marsh said:

“I’m very excited about this important role. With much of my career in handling complaints, I am passionate about getting it right for everyone involved.”

Independent and impartial, The Legal Ombudsman investigates complaints and offers a free service to easily guide the public through the process of making complaints when they feel they have experienced poor service from regulated legal or claims management service providers.