Is the conveyancing business lagging in the prop tech race?
With the housing market boom showing no sign of waning, it is vital that law firms have access to conveyancing prop tech that enables them to keep pace with others in the industry, says Osprey Approach CEO and LSSA Chair, Craig Matthews.
According to the property website Rightmove, the housing market experienced its busiest month in over a decade in July 2020, which saw a record total value of over £37 billion worth of sales agreed.
The extensive reporting about the state of the housing market was a prompt reminder for me that our home insurance policy was up for renewal. Gone are the days of the “your call is important to us”; in its place was a painless experience, which took less than 10 minutes to complete online. The same goes for other sectors linked to housing. Meter and water readings are easily provided through an app or portal.
This got me thinking: have conveyancing legal services kept up with the pace of development seen in other property-related sectors? Whilst progress has been made – some firms have embraced legal tech and are providing clients with a quicker and more transparent service – there is still a long way to go.
According to the comparison website Finder, the average age of a first-time buyer in the UK is 34. They are tech-savvy digital natives who can use a range of electronic devices with a great deal of ease. And importantly, they expect to conduct everyday tasks online. Research by case generation company mmadigital found 83% of clients would rather deal with their lawyer online now. Given the pace of development seen in other sectors, we need to ensure that law firms aren’t left behind. As the saying goes, the writing is on the wall.
There are exciting developments in the industry which only emphasise the need for us to supply innovative applications to conveyancers. A prime example is HM Land Registry’s Digital Street project, which is actively exploring the use of blockchain in the property purchase process to open up property transactions and allow those involved to stay up to date digitally.
As a legal software provider, part of our role is to provide conveyancers with the means to access the latest technological advancements, as well as encouraging them to invest in legal tech.
Recommendations:
- Find a cloud-based legal software solution that enables fee earners to work anywhere safely and securely;
- seek out modern legal software with bespoke apps for conveyancing firms, making everyday tasks easier and faster;
- consider a 365 / complete case management system with a client facing portal for secure communication and an e-signing facility for confirming client instructions;
- create a web site that helps you easily convert enquiries into paying clients; and
- ensure your legal workflows enable your firm to work at optimum speed with all your legal forms a mouse click away, optimising fee income.
At Osprey, we are continually looking at how we can best serve our clients. For us that means not only ensuring law practices run efficiently on a day-to-day basis but having an eye firmly on the future. To find out more, visit OspreyApproach.com.
Kindly shared by Osprey Approach
Main article photograph courtesy of Pixabay
