HM Land Registry reflects on a year of transformation, inclusion, and continuity in crisis

HM Land Registry (HMLR) today launches its Annual Report and Accounts 2019/20: Transforming in Uncertainty, providing a retrospective view of a year of success through digital transformation, a strong focus on its people, and adapting to support the conveyancing process through the COVID-19 crisis.

The year April 2019 through March 2020 saw HM Land Registry:
  • Empower over 5,000 of its people to work remotely to ensure continuity in conveyancing through the COVID-19 crisis;
  • Deliver on some 35.6 million service requests, maintaining a 90% customer satisfaction rate;
  • Expand its digital transformation with new online services to grow and support the 94.8% of all applications it now receives electronically.

The full report provides commentary on a year of exciting change for the body underpinning property rights worth more than £7 trillion, and over £1 trillion in secured lending, tied to more than 25 million registered parcels of land in the UK. It details a staunch focus on the development of digital capability, which has created more facilities to electronically process and support applications in a faster, more accessible manner for years to come; while a combination of increased recruitment, new services, and the early stages of enabling team potential through restructuring saw impactful development of its operational ability.

Simon Hayes, Chief Executive and Chief Land Registrar at HM Land Registry, comments:

“Six months after joining HM Land Registry, I am proud to be able to report on a year of high quality service delivery. Despite the unprecedented challenges which we currently face, I remain confident for the future, and excited by the opportunities that lie ahead. This year has seen HMLR and its people display all the qualities which are needed to deliver its critical role successfully, and which will enable us to set new standards in the coming years.”

Read more about HM Land Registry Annual Report and Accounts (2019/20): Transforming in Uncertainty here.

The report itself contains financial and performance statements, alongside updates from HM Land Registry’s directorship on the year’s key developments, and is available in full here.


Kindly shared by HM Land Registry