ESTAS and Zoopla announce special Xcellence Award for 2020

To celebrate ten years of partnership with The ESTAS, Zoopla, the UK’s most comprehensive property website, is unveiling The Zoopla Xcellence Award.

The accolade, which will be presented at the industry’s most prestigious awards, will be awarded to a sales and a lettings agent, who have delivered consistent excellence in customer service over the past decade.

Simon Brown, Founder of The ESTAS, explains:

“All great businesses have to perform consistently to stay successful – like the best sports teams, they never rest on their laurels. They are always looking to raise the bar and that’s what makes them great. Zoopla has been fantastic at partnering with agents and providing them with a platform over the last ten years, so this is the perfect way to celebrate their support. As we head into the next decade with all the opportunities and challenges that it will bring, we’ll pause for a moment and salute those agents who have performed at a consistently high standard. The Zoopla Xcellence Award will be the ultimate ESTAS accolade and competition is set to be fierce.”

Charlie Bryant, CEO, Zoopla, comments:

“Zoopla is founded on the core principle of excellence in customer service, and we pride ourselves on the first-rate experience that we provide to our customers, as well as our homebuyers and sellers. After ten years of partnership with The ESTAS, this is a great opportunity to mark our flourishing relationship, and to give agents the chance to be recognised – regardless of their size or location – for going that extra mile. We look forward to the results, and to awarding two talented agents at the ceremony in 2020.”

Phil Spencer, property expert, adds:

“There is a real opportunity for high street agents right now to show the general public that service really does matter. Traditional agents do an incredible job for their clients and this is a great way to put the spotlight on and champion them.”

Gold, silver and bronze awards will be presented to the agents who have achieved the highest national rankings from 2011 to 2020. Agencies must enter the 2020 awards to make the final shortlist and have a chance to win. The two gold award winners (one for sales and lettings) will be announced at The ESTAS, which will take place on Friday 15th May at the Grosvenor House Hotel in London. Over 1,000 agents and leading industry suppliers will attend and the awards will be presented by Phil Spencer.

The ESTAS is the national customer service award scheme, which recognises the best estate and lettings agents, mortgage advisors, conveyancers and suppliers to the residential property industry.  Winners are selected purely on feedback via ESTAS customer review platform. Customers who have experienced the full service delivery from a property professional complete an ESTAS survey – 45,000 are submitted each year.


Kindly shared by The ESTAS and Zoopla