Train staff on the Sales Protocol Toolkit to reap rewards

Propertymark recommends that agencies make a start now on training their staff to use the Propertymark Sales Protocol Toolkit to improve confidence in their business from both staff and customers.

About the Toolkit

The Propertymark Sales Protocol Toolkit is designed to speed up the buying and selling process, increase cash flow and commission, giving transparency and certainty as well as winning instructions. Using this time to learn about the Toolkit, implementing and adopting it into your business now, will see agents reaping the benefits.

Using the system, educating, and informing your staff and making them fully aware of the Property Information Questionnaire (PIQ) will engage trust, showing their competency and give confidence to vendors and buyers. Showing you can save fall throughs and cancelled fees will win business and market share.

Use downtime to train your staff

Agents who are already using the Toolkit have said that the key to using it successfully is to train all staff to use it correctly. Agents should use any Coronavirus downtime to train staff and review business processes and procedures. Supporting staff in this way will help boost performance in the recovery period, allowing them to complete transactions -and bring in revenue – more quickly.

Progress what is possible now

Using the Toolkit will help agents to progress any transactions or processes that can still be completed during the stay-at-home measures.

While certain things – viewings, valuations, and actual house moves – are not possible during this time, agents can use the Toolkit’s PIQ to help potential sellers gather all their property information. Encouraging them to investigate any issues that may arise, so the property is as fully prepared as possible when the restrictions are lifted, and the more social aspects of the transaction may resume.

Cool, calm and compliant

Getting staff up to speed on how to use the toolkit is important, as it gives staff an achievable goal to work towards and improves confidence in the business from both staff and customers. It is not, however, the only benefit to the business. Implementing the Toolkit gives agents the opportunity to review other business processes surrounding transactions and amend any that need bringing up to date.

Sales Protocol Toolkit

The Toolkit is available to download from the NAEA Propertymark website: Download the Toolkit

Kindly shared by NAEA Propertymark