Phil Spencer announces UK’s Top Conveyancers at the ESTAS

The winners at the ESTAS Customer Service Awards were announced by Phil Spencer, the TV property expert at a glamorous dinner & ceremony at the Grosvenor House on Park Lane in London on Friday evening.

The ESTAS Customer Service Awards sponsored by SearchFlow are the biggest awards in the UK conveyancing sector. The event was attended by 400 of the UK’s top property lawyers.

Spencer, who has hosted the ESTAS every year since their inception in 2003 addressed the audience:

“The ESTAS are special awards because shortlisted and winning firms are selected purely on the service you deliver to your clients, real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”

The ESTAS Awards determine the best conveyancing firms in the UK based purely on feedback from clients who are asked a series of questions about the service they have received from their conveyancer or solicitor, 8,000 surveys were completed by customers during the competition.

Firms were recognised in 13 regions around the UK. There were also awards for best local, regional and national groups. LPL Property Lawyers, based in Manchester, walked away with the Grand Prix award as the Best Single Office in the UK. The Best Local Group award went to Kent based firm Boys & Maughan while the gold for best regional firm was presented to Birchall Blackburn from Manchester. Convey Law based in Newport took the Best National Group title.

Simon Brown Founder of The ESTAS Group said:

“At The ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and how important it is to customers, that’s why we put the spotlight on conveyancing firms who are committed to providing excellent service. The ESTAS brand helps generate consumer trust for all property professionals involved in the home moving process.”

Tracy Burtwell, Sales Director at SearchFlow said:

“These awards have quickly become the benchmark for customer service in the conveyancing sector. With customer service being at the heart of what we stand for here at SearchFlow, we are delighted to be so closely aligned to The ESTAS and what it stands for – service excellence. Many congratulations to all of this year’s winners.”

Inside Conveyancing sponsored a brand new category, the Supplier of the Year category, where suppliers to the sector were recognised with conveyancing firms rating the levels of service they delivered. PSG won the Supplier of the Year Award, Dual Underwriting took the silver and Searches UK the bronze.