Osprey Approach: Webinar to help SME law firms balance compliance demands and the client experience

Osprey Approach announces its latest webinar that helps SME law firms balance compliance demands and the client experience.

The second episode in the third series of Osprey Approach’s Build Better Habits webinars, will focus on how SME law firms can balance the demands of compliance alongside the client experience, to help firms remain competitive.

Hosted by Amy Bruce, head of marketing at Osprey Approach, the event will bring together a panel of experts comprising David Rawson, eCOS head of product at InfoTrack, Kate Burt, owner of HiveRisk, and Eloise Butterworth, compliance manager at Lester Aldridge Solicitors.

In this latest episode, Amy will ask the panel to share their advice and recommendations on:

- the impact of tech on client onboarding;
- how to avoid SRA fines;
- the success measures firms should be tracking; and,
- future compliance and client service trends and challenges to prepare for.

Amy Bruce said:

“The first episode in our new series was very well received and I’m looking forward to welcoming another stellar line up of guest speakers later this month.

“Attendees can look forward to hearing some great advice and strategic guidance from our expert panel on how SME firms can balance the demands of compliance and the client experience effectively, to help their long term success.”

Webinar details:

- Title: How to balance compliance requirements and the client experience
- Date: LIVE – Thursday 31 October 2024 (GMT)
- Time: 10:00 a.m.
- Location: online
- Cost: free
- Webinar content:

We believe there are four fundamental mindsets law firms should adopt: Think Digital-First, Be Client-Focused, Implement Continuous Improvement, and Empower Employees. Throughout the Build Better Habits webinar series, we’ll be exploring the four habits with industry experts to help SME firms stay competitive.

In the second episode of series three, we’ll be exploring the mindset of being client-focused and sharing practical advice for effectively juggling compliance requirements and client demands.

Join us and our expert guests as we discuss the impact of tech on client onboarding, how to avoid SRA fine, success measures you should be tracking, and future trends and challenges in compliance and client service you should be preparing for.

Host, Amy Bruce, from Osprey, will be joined by:

* David Rawson, eCOS Head of Product at InfoTrack

* Kate Burt, Owner of HiveRisk

* Eloise Butterworth, Compliance Manager at Lester Aldridge