HM Land Registry: Changes to our address for service policy and practices
HM Land Registry has announced the detail concerning changes to its address for service policy and practices.
HM Land Registry is constantly looking to improve clarity and consistency, as well as aiming to reduce the number of requisitions it sends. With these aims in mind, it has changed our policy on addresses for service.
What is happening?
HM Land Registry uses addresses for service to contact applicants and to get in touch with property owners when it needs to.
Apart from applications made solely to change ownership of land or property, customers now need to formally apply to change an address for service as part of their larger application.
What this means for conveyancers
This means that if you want to update a registered proprietor’s address for service you must include a change of address for service transaction within the application. HM Land Registry no longer checks across deeds and documents and either assumes panel 9 of the e-AP1 is correct or raises a requisition if it finds a discrepancy.
Digital Registration Service (DRS) customers should add the Change of address for service transaction from the drop-down menu and upload evidence as prompted on screen.
Business Gateway and postal customers should include Change of address for service in the Application, priority and fees section.
If you are using a paper form AP1, you must clearly state the address for service in panel 9 and make an application to update the address for service in panel 4. If it is not clear that you act for the registered proprietor, however, HM Land Registry will not change the address, but it will issue a stock letter on completion of the application or add it to any requisitions arising.
Service enhancements to come
HM Land Registry will be supporting this change with enhancements to our external services and guidance in due course. Once these are in place, when submitting non-change of ownership applications through the HM Land Registry portal, customers will be prompted to consider applying to update the address for service.
For Business Gateway users, HM Land Registry is working to ensure the Application, priority and fees data will auto-populate when an address is added to the field Name and address(es) for service of the proprietor of any new charge to be entered in the register.
At present, however, all customers should follow the relevant existing process for making an application.
Why HM Land Registry is doing this
Currently, confusion can arise as to whether an address for service needs to be updated or not. HM Land Registry’s new, more streamlined approach should ensure greater consistency, as well as encouraging applications that are clear and correct from the outset.
While service enhancements will eventually help, its aim is to eliminate confusion as soon as it can, to tackle inconsistency and reduce the number of requisitions it sends.
Points to note
If your application is solely to change ownership, HM Land Registry’s existing practice stands. You need to provide an address for service, which it will take from the details you submit.
For all other applications, HM Land Registry will only consider a change of address when you formally apply to update it. So, for example, if you are using DRS, add the transaction Change of address for service to your application from the drop-down menu. When you download the e-AP1 to check the details, it won’t have auto-populated into the address for service section (panel 9), but it will be listed in the Application, priority and fees section (panel 4).
You will also need to upload the right evidence, such as correspondence that makes it clear what the new address for service should be, and that you have the authority to make this change.
HM Land Registry will take no further action if you submit evidence of a change of address without making a specific application on the relevant form.
First published in Practice and Process, 16 May 2024.
You will find more process-related articles in HM Land Registry’s monthly newsletter for conveyancing professionals, Practice and Process, along with a round-up of recent practice changes and what they mean for you.
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