Phil Spencer Announces UK’s Top Conveyancers at the ESTAS Customer Service Awards
The ESTAS Customer Service Awards, sponsored by SearchFlow, are the biggest awards in the UK conveyancing sector, and the winners were announced by Phil Spencer, the TV property expert at a glamorous dinner and ceremony at the Grosvenor House on Park Lane in London last Friday.
The event, which this year included a day conference, was attended by over 500 of the UK’s top property lawyers.
Spencer, who has hosted the ESTAS every year since their inception in 2003, addressed the audience:
“The ESTAS encapsulates what your typical conveyancer is trying to do which is provide a simple and transparent service for their clients. there is a real opportunity for high street firms right now to show the general public that service does really matter, traditional conveyancers do an incredible job for their clients in a process that is littered with potential pit falls and it’s time to promote that fact.”
The ESTAS Awards determine the best conveyancing firms in the UK based purely on feedback from clients who are asked a series of questions via ESTAS Customer Feedback Platform which is designed exclusively for property professionals. A record 45,000 customers have submitted an ESTAS survey so far this year, 9,000 of them for conveyancing firms.
Firms were recognised in 14 regions around the UK. There were also awards for best local, regional and national groups. AV Rillo, based in Enfield, walked away with the Grand Prix Award as the Best Single Office in the UK. The Best Local Group award went to Kent based firm Boys & Maughan while the gold for best regional firm was presented to Coodes in Cornwall. Countrywide took the Best National Group title.
Simon Brown, founder of The ESTAS Group, said:
“At ESTAS through our customer review platform we highlight exceptional service from conveyancers, agents and mortgage advisers. We help keep teams focused on that crucial service delivery and give them the chance to be recognised each year at the awards. We’ll continue to fly the flag for all the really good property professionals involved in the house moving process, helping to build trust and raise service standards across the industry.”
For the second year running suppliers to the sector were recognised in the Supplier of the Year category sponsored by Inside Conveyancing. Suppliers were rated by their conveyancer firms on the levels of service they delivered. TM Group collected Bronze, Searches UK took the silver and Dual Asset Underwriting won the gold.
Tom Quirke, Managing Director from headline partner SearchFlow, addressed the audience:
“We are very proud to be sponsoring this great event as The ESTAS recognise the conveyancing firms who strive to deliver the very best customer service. At SearchFlow we are working with law firms just like you to innovate and develop our range of services so you meet your client’s expectations and customer service is at the very top of our own agenda. Only last week we won an award of our own at the UK’s Customer Experience Awards.”
To see the full list of winners go to https://www.theestas.com/2019-ca-winnerslist.
Kindly shared by The ESTAS
